Help Desk Ticket Submission
Please only submit one help ticket per requested site modification.
THANKS FOR CONTINUOUSLY CHOOSING THE GRAVITY JUNCTION TEAM!!!
Here are some important things to note about the help desk ticket submission process.
-Our normal business hours are Monday-Friday
-If you submit a ticket over the weekend, rest assured your ticket will be put on the schedule for our development team to address during normal business hours
-If your site is totally down, been hacked or some other catastrophic situation going on, this would be considered EMERGENT ticket. If this is the case our team may have to work beyond normal working hours and your account charged accordingly.
-As the team completes your help desk ticket you will be updated along the way.
If you have any questions about this process, let’s connect.